Return a product
WANT TO RETURN YOUR ITEM?
With our money back guarantee, your return is free within 20 days.
We have taken the greatest care in preparing your order and we hope that you will be fully satisfied. In order to ensure you a quality service, our preparer has chosen a package adapted to your article(s) and we systematically take photos before packaging. However, if you notice a problem with your order, please let us know in the section "Contact Us".
In order to ensure the possibility of exchanging your item(s), we invite you to keep the labels of the clothes as well as shoe boxes and to try on your items in a clean environment.
You have a period of 20 days after receipt of your package to return your item(s), accompanied by your return form, to the following address:
Centre Commercial Le Millénaire - 1er étage
23 rue Madeleine Vionnet
TO REQUEST A RETURN:
You must include a return note in your package . In order to generate this voucher, you must follow the following steps:
- Log in to your customer area.
- Click on the tab HISTORY AND DETAIL OF MY ORDERS.
- Click on "Details" (Symbolized by a magnifying glass on mobile) of the order concerned.
- Select the product(s) concerned and the quantity you wish to return.
- In the tab "Return goods" fill in a message explaining the reasons for your return request (problem of size, color, etc.).
- Click on "RETURN A PRODUCT" to generate your return request.
Following the acceptance of your request, we will send you a message with a link to your return slip as well as your return label to stick on your package to return your item(s) to us.
THE RETURN OF YOUR PRODUCT IS FREE WITHIN THE LIMIT OF ONE RETURN PER ORDER.
In order to ensure your complete satisfaction and the possibility of questioning poor transport conditions, photographs of your purchase(s) are taken before shipping. They will also allow us to refute any unfounded disputes.
We reserve the right to refuse the return and reship your items at your expense if the following conditions are not met :
- The return must reach us within 20 days of receipt of your order.
- Items must be returned in the condition in which they were shipped, any worn, soiled, damaged or washed item will not be accepted (product conforms to the photos)phies). DO NOT USE THE SHOES BOX AS A PACKAGE.
- Item labels (as well as original boxes) are mandatory.
Any package receipts outside this legal deadline will not be accepted and will be returned to you at your expense. Any item worn, soiled or washed will not be accepted and will be returned to you at your expense. The items must be in their new condition, you must return the labels and the original boxes of the products to us. Returns must absolutely conform to the photograph of the product that we took when sending your package.