Return a product

WANT TO RETURN YOUR ITEM?

With our money back guarantee, you have the option to return or exchange your product within 20 days.

We have taken the greatest care in preparing your order and we hope that you will be fully satisfied with it. In order to ensure quality service, our preparer has chosen a package adapted to your item(s) and we systematically take photos before packaging. However, if you notice a problem with your order, please let us know in the "Contact us" section.

To ensure that you can exchange your item(s), we invite you to keep the clothing labels and shoe boxes and to try on your items in a clean environment .

You have 20 days after receiving your package to return your item(s), accompanied by your return slip , to the following address:

MARMON SPORTS

Le Millénaire Shopping Center - 1st floor

23 rue Madeleine Vionnet

93300 Aubervilliers

TO MAKE A RETURN REQUEST:

THE RETURN OF YOUR PRODUCT IS AT YOUR OWN EXPENSE.

WE COVER THE SECOND SHIPMENT (IN CASE OF EXCHANGE) WITHIN THE LIMIT OF ONE EXCHANGE PER ORDER.

You must include a return voucher in your package . In order to generate this voucher, you must follow these steps:

  1. Log in to your customer area .
  2. Click on theHISTORY AND DETAILS OF MY ORDERS tab.
  3. Click on “Details” (Symbolized by a magnifying glass on mobile) of the order concerned.
  4. Select the product(s) concerned and the quantity you wish to return.
  5. In the “Return merchandise” tab, fill out a message explaining the reasons for your return request (size, color problem, etc.).
  6. Click on “RETURN A PRODUCT” to generate your return request.

Following acceptance of your request, we will send you a message with a link to your return slip to attach to your package to return your item(s) to us.

RETURN CONDITIONS:

In order to ensure your complete satisfaction and the possibility of challenging poor transport conditions, photographs of your purchase(s) are taken before shipping. They will also allow us to refute any unfounded disputes.

We reserve the right to refuse the return and reship your items at your expense if the following conditions are not met:

  1. The return must reach us within 20 days of receiving your order.
  2. Items must be returned in the condition in which they were shipped , any worn, soiled, damaged or washed item will not be accepted (product conforms to the photographs). DO NOT USE THE SHOE BOX AS PACKAGING.
  3. Item labels (as well as original boxes) are required .

Any packages received outside of this legal period will not be accepted and will be returned to you at your expense. Any item worn, soiled or washed will not be accepted and will be returned to you at your expense. The items must be in their new condition, you must imperatively return the labels and the original boxes of the products to us. Returns must be absolutely consistent with the photograph of the product that we took when sending your package.