Delivery

We offer 3 delivery and collection methods for your orders:

📦 Withdrawal by CLICK N'COLLECT.

📦 Delivery by COLISSIMO TO YOUR HOME.

📦 Delivery in COLISSIMO POINT OF WITHDRAWAL.

We deliver only in Metropolitan France as well as in Europe, the member countries of the European Community (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia and Sweden).

PREPARING YOUR PACKAGE

Once payment for your order has been accepted, your order will be in the status:

  Accepted Payment 

in your customer area under the heading: "History and details of my orders".

Your order will then enter the status:

  In preparation 

A picker will then take care of photographing and packing your item(s) for shipment.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them.

Your package is shipped at your own risk, but special attention is paid to fragile items. Box sizes are appropriate and your items are properly protected. In addition, we systematically take photographs of the products before packing them to ensure the conformity of the articles.

COLLECT IN STORE: CLICK N'COLLECT

If you have opted for in-store collection, your order will be ready to be collected at the checkout of your store on average 2 hours after placing your order (During the opening hours of your store)*.

You will then receive an email telling you that your order is ready and it will go to the status:

  Order ready at checkout 

Then go to the reception of your store:

Bring your order confirmation and an identity document to proceed with the withdrawal. If you want another person to pick up your order, you will need to give them the order confirmation sent by email as well as your identity document.

SHIPPING YOUR COLISSIMO

*Indicative time in working days, Monday to Friday, 10:00 a.m. to 8:00 p.m.

** Metropolitan France, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic Czech, Romania, Slovakia, Slovenia and Sweden only.

Packages are generally dispatched within 24 hours* of receipt of payment. They are sent via COLISSIMO with a tracking number and delivered with signature only. Whatever the delivery method chosen, we send you a link to track your package directly on www.laposte.fr or on our dedicated tools in your customer area.

When we have delivered your package to La Poste, your order will be in the status:

 Shipped 

You will then be able to follow his journey thanks to his tracking number.

COLISSIMO DOMICILE WITH SIGNATURE

Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and delivered against signature. If you are absent, a transit advice note will be left for you allowing you to choose a new delivery date on the Internet within 6 working days or to collect your package the next day at 3 p.m. at the post office of your choice.

If you do not express a choice, you will then be able to collect your package from your local post office, within 15 days.

Follow the delivery of your package at any time on www.laposte.fr or on our dedicated tools in your customer area.

COLISSIMO WITHDRAWAL POINT

With Colissimo Point Withdrawal you have several withdrawal methods to choose from to collect your parcel

– At your Local Post Service, you can choose the establishment where you want to have it delivered (without first having your bill sent to your home) from among the 9,000 post offices available throughout mainland France.

Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then pick it up within 10 working days. After this time, your package will be returned to us.

Follow the delivery of your package at any time on www.laposte.fr or on our dedicated tools in your customer area.

– in Pickup relay, you can choose one of the 7500 local merchants of the Pickup network, near your home, your place of work or vacation, to which you wish to have it delivered

Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then pick it up within 10 working days. After this time, your package will be returned to us.

Follow the delivery of your package at any time on www.laposte.fr or on our dedicated tools in your customer area.

– in the Pickup Station locker, you can choose one of the 500 automatic pick-up lockers to have your parcel delivered. Set up on your route (station, metro, car park, shopping centres, etc.) they are accessible 24/7 (except instructions subject to the opening hours of shopping malls and transport zones)

Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. The latter will give you your collection codes allowing you to collect your package for 3 working days. After this time, your package will be returned to us.

Follow the delivery of your package at any time on www.laposte.fr or on our dedicated tools in your customer area.

Once you have received your delivery, your order will enter the status:

 Delivered 

A PROBLEM WITH YOUR DELIVERY?

Please note that due to the Covid-19 pandemic, La Poste is putting in place specific delivery arrangements which you can read about on the Covid-19 FAQ on www.LaPoste.fr.

If you have any questions about Colissimo deliveries, you can go to the FAQ on www.LaPoste.fr.

In the event that you encounter a problem with your delivery, you must directly contact the Colissimo services which are responsible for your delivery. To do this, have your package tracking number ready, and contact them by email, by phone by calling 36 31, or by post:

By email, via a contact form:

Follow the instructions here for your ​Colissimo (Click on the link).

By phone :

From France	From other countries
Monday to Friday from 8:30 a.m. to 7 p.m. and Saturday from 8:30 a.m. to 1 p.m.	Monday to Friday from 8:00 a.m. to 7:00 p.m. The service offers contact in English and French.

By mail, you can write to them at the following address:

Free T forms and envelopes are available in La Poste establishments.

For any other questions regarding the delivery of your order, you can contact us via our Contact form.

*Indicative time in working days, Monday to Friday, 10:00 a.m. to 8:00 p.m.